IT Administrator L3

IT Administrator L3
Lisboa
Lisboa, Lisboa, Portugal

At Hexa Consulting, we want to spread transparency and enable diverse tech careers. Based in Portugal, we can answer the increasing demand in the IT sector.

Our mission is to build strong relationships, be a leading partner through a differentiated approach in IT consulting, and contribute to the professional and personal development of our team.

We work with Nearshore projects, TM & Project Development, Service & Service Management, and Tech Academies.

Hexa Consulting is looking for an IT Administrator – L3 to join our team and support system enhancements, technical testing, and production delivery for our clients .

What we're looking for:

• 4+ years of experience in technical roles, including application or infrastructure support
• Experience collecting and documenting technical requirements for system improvements
• Solid knowledge of change management processes and coordination with stakeholders
• Hands-on experience with technical testing , production delivery , and
  - up of releases
• Experience providing Level 3 support , identifying root causes, workarounds, and permanent fixes
• Ability to oversee technical processes and flows (e. g. , online services , STP , batch jobs )
• Experience in coordinating with vendors and documenting known issues for operational teams