IT Administrator Lisboa

IT Administrator
Lisboa
Lisboa, Lisboa, Portugal

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are
- centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E. Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

We are seeking a talented IT Administrator to join our IT team in Lisbon, Portugal. You'll be a key part of our global team, working closely with our other IT Administrator dedicated to primarily supporting the Portugal region, and additional support globally, while also collaborating with colleagues around the world. Together, you will play a vital role in supporting our employees and ensuring the smooth operation of our IT infrastructure. This position offers a hybrid work arrangement, combining the flexibility of remote work with the benefits of
- office collaboration.

How You’ll make an Impact:

• Administer critical Saa
  S solutions, such as Okta, Google Workspace, Atlassian Confluence, Atlassian Jira, Atlassian Jira Service Management, Slack, and Zoom, to ensure smooth integration and functionality.
• Manage and support Mac systems using Jamf Pro, ensuring they operate efficiently and effectively.
• Provide exceptional technical support to employees, addressing their service requests promptly and resolving IT issues they may encounter.
• Maintain
  - office equipment, including Zoom Rooms and Meraki network infrastructure, to ensure optimal performance and reliability.
• Manage the IT aspects of employee onboarding and offboarding, including account creation, equipment provisioning and collection, and access control, to ensure a seamless transition for new and departing employees.
• Proactively identify and resolve potential issues in the IT infrastructure to prevent disruptions and maintain a stable and secure environment.
• Contribute to the development of knowledge base articles and
  - to guides to empower employees with
  - service resources and reduce the need for direct IT support.
• Identify opportunities for automation to streamline processes and improve efficiency, leveraging APIs and other cutting edge tools.
• Provide
  - site technical support for events in and around the Lisbon office, ensuring that technology runs smoothly and contributes to the success of these events.

You’ll Enjoy This Role if You Have:

• 2+ years of experience in IT administration, with a focus on managing and supporting Mac fleets.
• Experience with an MDM solution like Jamf Pro, Kandji, In
  Tune, Jump
  Cloud, or similar.
• Experience with Saa
  S solutions such as Okta, Google Workspace, Zoom, Atlassian Confluence/Jira/Jira Service Management.
• Comfort with core IT principles and a passion for troubleshooting technical issues.
• A solid foundation in IT and a willingness to learn and expand your knowledge.
• Enjoyment in tackling technical challenges and finding creative solutions.
• A
  - person attitude and a passion for helping others with their tech needs.
• Clear and effective communication skills, enabling you to interact with both technical and
  - technical individuals.
• A collaborative spirit and the ability to thrive in a team environment.
• Curiosity about technology and a desire to continuously learn and adapt to new advancements.
• Fluency in English

Compensation Philosophy

• We pay market rates, which are competitive and equitable.
• We pay based on performance and proficiency, not tenure.
• We adjust proactively; when the market moves, we do too.

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All
- time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

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