IT App Support Lisboa

IT App Support
Lisboa
Lisboa, Lisboa, Portugal

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Responsibilities:

1. Perform technical maintenance services and 2nd line support for our solutions;
2. Diagnose, resolve, and/or escalate incidents, ensuring quick service restoration and compliance with agreed SLAs;
3. Document actions taken and solutions applied in the service management platform in detail;
4. Install, configure, and provide support for systems, platforms, and applications.

Minimum Requirements:

1. Minimum of 2 years of experience in similar roles;
2. Experience with programming languages such as Java and. Net (support/dev);
3. Knowledge of scripting (Power
   Shell);
4. Experience with Oracle databases, PL/SQL, and T-SQL;
5. Solid knowledge of Windows and Linux operating systems;
6. Familiarity with Microsoft Azure.
7. Strong analytical skills and critical thinking;
8. Results-oriented and
   - solving mindset;
9. Good communication skills and teamwork ability.

Nice to have:

1. Experience with Simple
   Flow, BPM (K2, Activiti), Open
   Text and/or other software will be a significant advantage.