IT Assistant Lisboa

IT Assistant
Lisboa
Lisboa, Lisboa, Portugal

About the Company:

Cluster is a vibrant and expanding organization that originated with three dedicated individuals in 2020 and has now grown into a workforce of over 300 professionals across four offices in Lisbon. As we extend our operations to Barcelona and other European markets, we remain committed to fostering growth opportunities for our team members. At Cluster, we value a
- knit team ethos and actively seek dynamic, multilingual individuals passionate about delivering exceptional client experiences in a positive workplace environment. If you're ambitious and eager to grow with us, we welcome you to get in touch!

About the Job:

Are you a proactive communicator looking for new career opportunities who understands the importance of excellent service? Join Cluster Outsourcing Ltd and become part of our Support team, serving a globally recognized company. This role involves providing solutions to employees seeking assistance with equipment and services in a multicultural setting, all within the sunny and friendly atmosphere of Lisbon.

Responsibilities:

• Follow guidelines and directives from the Senior IT and Management departments.
• Be diligent, adaptable, and quick to learn organizational protocols.
• Provide IT support to internal users, investigate issues, identify solutions, and deliver resolutions.
• Engage with users via phone, email, chat, or in person.
• Troubleshoot and diagnose IT problems promptly and effectively.
• Keep detailed records of service requests and prepare reports as needed.
• Install, configure, and maintain workstations, smartphones, tablets, and related equipment.
• Create
  - friendly documentation to assist users and strengthen IT systems.
• Participate in onboarding and offboarding processes.
• Maintain accurate inventory of hardware and assets in our database.
• Assist with IT procurement activities.
• Perform additional duties as assigned by Senior Management.
• Manage physical firewalls and coordinate with Internet service providers for office issues.
• Support all Cluster offices efficiently.
• Be available for international client support on public holidays and occasionally on weekends.
• Collaborate with the IT team on operations, procurement, and hardware logistics.
• Support Facility Management, including building management, cleaning, security, and transportation.

Education and Experience:

• Bachelor's degree in Computer Science or a related field.
• At least 1 year of experience in computer hardware and networking.

Technical Knowledge:

• Proficiency in networking and network devices.
• Experience in repairing and maintaining laptops.
• Knowledge of software installation and support.
• Familiarity with CCTV, alarm systems, and access control systems.
• Understanding of Windows Server environments.
• Knowledge of firewalls.
• Ability to configure photocopier machines.

Benefits:

• Meal and transport allowances.
• Non-fixed-term contract (6-month trial period).
• Private healthcare coverage after six months of employment.
• Opportunities for personal and professional growth through various development programs.
• A dynamic and enjoyable work environment within a multicultural team.

If you meet these criteria and are ready for an exciting journey with Cluster, we encourage you to apply and join our diverse team!