IT Assistant Lisboa

IT Assistant
Lisboa
Lisboa, Lisboa, Portugal

About the Company:

Cluster is a vibrant and expanding organization that originated with three dedicated individuals in 2020 and has now grown into a workforce of over 300 professionals across four offices in Lisbon. As we extend our operations to Barcelona and other European markets, we remain committed to fostering growth opportunities for our team members. At Cluster, we value a
- knit team ethos and actively seek dynamic, multilingual individuals passionate about delivering exceptional client experiences within a positive workplace environment. If you're ambitious and eager to grow with us, we welcome you to get in touch!

About the Job:

Are you a proactive communicator seeking new career opportunities and understand the importance of delivering excellent service? Join Cluster Outsourcing Ltd as part of our Support team, supporting a globally recognized company. This role involves providing solutions to employees seeking assistance with equipment and services in a multicultural setting, all within the sunny and friendly atmosphere of Lisbon.

Responsibilities:

• Follow guidelines from the Senior IT and Management departments.
• Be diligent, adaptable, and quick to understand organizational protocols.
• Provide IT support to internal users, investigating issues, identifying solutions, and delivering resolutions.
• Engage with users via phone, email, chat, or in person.
• Troubleshoot and diagnose IT issues efficiently.
• Keep detailed records of service requests and produce reports as needed.
• Install, configure, and maintain workstations, smartphones, tablets, and related equipment.
• Create
  - friendly documentation to assist users and strengthen IT systems.
• Participate in onboarding and offboarding processes.
• Maintain accurate inventory of hardware and assets in the company database.
• Assist with IT procurement activities.
• Perform additional duties as assigned by Senior Management.
• Manage physical firewalls and coordinate with internet service providers to resolve office issues.
• Support all Cluster offices effectively.
• Be available for international client support on public holidays and occasional weekends.
• Collaborate with the IT team on operations, procurement, and hardware logistics.
• Support Facility Management including building maintenance, cleaning, security, and transportation.

Education and Experience:

• Bachelor's degree in Computer Science or a related field.
• At least 1 year of experience in computer hardware and networking.

Technical Knowledge:

• Networking and network device proficiency.
• Experience in laptop repair and maintenance.
• Knowledge of software installation and support.
• Familiarity with CCTV, alarm systems, and access control systems.
• Understanding of Windows Server environments.
• Knowledge of firewalls.
• Proficiency in configuring photocopier machines.

Benefits:

• Meal and transport allowances.
• Six-month trial contract with the possibility of extension.
• Private healthcare coverage after six months.
• Opportunities for personal and professional development.
• Dynamic, multicultural work environment.

If you meet the criteria and are ready for an exciting journey with Cluster, we encourage you to apply and join our diverse team!