IT Business Services Principal Consultant

IT Business Services Principal Consultant
Oeiras
Oeiras, Distrito de Lisboa, Portugal

IT Business Services Principal Consultant

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Summary

The IT Business Services Principal Consultant is a role that combines technically challenging tasks with customer interaction and management. In collaboration with the customer counterparts, the TLO is responsible for the management and successful operations of the customer’s mission critical landscapes.

Responsibilities

• Identify top issues, define and drive implementation of action items together with the problem manager and delivery teams.
• Lead technology discussions and act as escalation point for technical issues.
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases: Build, cutover, business go‑live and operations.

The Role

As a Principal Consultant, you are part of an SAP Technology expert team that is the primary SPOC and end‑to‑end responsible for all customer SAP landscapes. The TLO Team is a global team with members in Germany, Portugal, Mexico and India. You are expected to be an expert in SAP technology, a strong communicator, and a mentor to junior team members.

What You Bring

• Expert level experience with SAP system administration tools.
• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions.
• Excellent knowledge of the entire SAP technology stack.
• Deep experience with hyperscalers (Azure).
• Solid understanding of network concepts.
• Ability to proactively identify issues and collaborate closely with all stakeholders to solve them.
• Be the customer advocate within the SAP ECS organization, discussing improvements with all units.
• Understand business drivers for customers to be in private cloud, translating them into technical requirements and cloud solutions.
• Close collaboration with Client Delivery Managers and Project Leads.
• Mentor and guide junior members of the team.

You may be required to work on weekends/off hours during critical customer escalations or go‑lives.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable laws.

Successful candidates may be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process.