It Change Manager_lisbon Lisboa

It Change Manager_lisbon
Lisboa
Lisboa, Lisboa, Portugal

We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.

1. Change Management:

• Oversee the change management process, ensuring all changes are documented, reviewed, and approved before implementation.

• Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.

• Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.

2. Risk Assessment:

• Conduct risk assessments for proposed changes and develop mitigation strategies.

• Ensure that all changes comply with ITIL best practices and organizational policies.

3. Documentation and Reporting:

• Maintain comprehensive documentation of all change requests, approvals, and outcomes.

• Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements.

4. Stakeholder Management:

• Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.

• Collaborate with project managers, IT teams, and business units to align change management processes with organizational goals.

5. Continuous Improvement:

• Continuously review and improve change management processes to enhance efficiency and effectiveness.

• Stay updated with the latest ITIL frameworks and industry best practices.

Language Skills

• Fluent in English
• Portuguese (Practice)

Technical skills:

• ITIL (Expert)

• SCRUM (Expert)

• Excel (Practice)

• Power BI (Practice)

• Service Now (Practice)