It Customer Success Manager

It Customer Success Manager
Braga
Braga, Braga, Portugal

How will you make an impact?

• Provide expert deployment and operational guidance
• Act as the primary technical liaison for customers
• Collaborate with Support, Product Management, and other internal teams
• Guide customers through onboarding and best practices
• Monitor adoption and address hurdles to meet committed usage levels
• Drive
  - based activities to increase platform adoption and consumption
• Design and execute Mutual Activity Plans tied to customer value and outcomes
• Set and manage project milestones, celebrate wins, and address deviations
• Provide insights from interactions and analytics
• Highlight successes, challenges, and opportunities for growth
• Build strong relationships with technical stakeholders
• Advocate for customer needs
• Conduct training sessions on new features and provide refreshers
• Quantify and report the impact of Csolutions
• Provide regular value metrics to technical
  - makers
• Identify and support expansion opportunities using success stories and ROI
• Stay updated on products and cloud security trends
• Contribute to newsletters and “what’s new” materials
• Provide feedback on customer health signals
• Help evolve engagement strategies based on product signals

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar
  - facing role in the software or cybersecurity industry.
• Experience working with enterprise clients and managing complex technical relationships.
• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of
  - native security architectures and tools (e. G. , IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and Dev
  Sec
  Ops practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e. G. , Jenkins, Git
  Hub Actions, Git
  Lab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e. G. , Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e. G. , Python, Bash, Power
  Shell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e. G. , OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.

• Provide expert deployment and operational guidance
• Act as the primary technical liaison for customers
• Collaborate with Support, Product Management, and other internal teams
• Guide customers through onboarding and best practices
• Monitor adoption and address hurdles to meet committed usage levels
• Drive
  - based activities to increase platform adoption and consumption
• Design and execute Mutual Activity Plans tied to customer value and outcomes
• Set and manage project milestones, celebrate wins, and address deviations
• Provide insights from interactions and analytics
• Highlight successes, challenges, and opportunities for growth
• Build strong relationships with technical stakeholders
• Advocate for customer needs within Checkmarx
• Conduct training sessions on new features and provide refreshers
• Quantify and report the impact of Checkmarx solutions
• Provide regular value metrics to technical
  - makers
• Identify and support expansion opportunities using success stories and ROI
• Stay updated on Checkmarx products and cloud security trends
• Contribute to newsletters and “what’s new” materials
• Provide feedback on customer health signals
• Help evolve engagement strategies based on product signals

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar
  - facing role in the software or cybersecurity industry.
• Experience working with enterprise clients and managing complex technical relationships.
• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of
  - native security architectures and tools (e. G. , IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and Dev
  Sec
  Ops practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e. G. , Jenkins, Git
  Hub Actions, Git
  Lab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e. G. , Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e. G. , Python, Bash, Power
  Shell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e. G. , OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.