IT Customer Success Manager (Temporary Position) Setúbal

IT Customer Success Manager (Temporary Position)
Setúbal
Setúbal, Setubal, Portugal

Challenge yourself and us
At Advance
Works, we learn together, grow together, and have fun together. And we do all this while creating great software solutions for clients across many industries and geographies. We are constantly challenging ourselves and each other to use the latest technologies and the best methodologies and make sure we walk the talk. Exciting as it may sound, we also have our red lines: each of us is a unique person, with unique opinions, beliefs, options, interests, hopes, and fears. With the right to speak our minds, mindful about the common goals, and always being constructive. It is the way we respect each other, discuss different points of view, challenge ourselves and each other, while tackling our common challenges, that makes us strong. United. Brave. And sure that there will be a better tomorrow, even when we make mistakes. Because we learn from both our failures and our successes. What will be your role
We are looking for a Customer Success Manager to join our team on a temporary 9-month project. You’ll play a key role in our Technology sector, working with customers to ensure they get the most value out of their digital journey. In this role, you will focus on scalable engagement models to support a high volume of SMB and
- market customers, helping them adopt the platform successfully and generate measurable business outcomes. You’ll work closely with sales and technical teams to develop customer success plans, promote product adoption, protect retention, and identify growth opportunities — all while continuously optimizing how we engage and support our customer base. Your responsibilities will include:Serving as the main point of contact for a portfolio of customers, understanding their goals and building lasting relationships. Designing and implementing scalable engagement strategies to proactively manage a large customer base and drive product adoption. Collaborating with Account Executives and Customer Success Engineers to identify renewal and expansion opportunities. Creating and executing success plans that align product features with customer needs and business outcomes. Advocating for the customer internally, sharing insights to help improve products, services, and processes. Continuously innovating and optimizing engagement tactics, contributing to increased efficiency and customer satisfaction. Who will work by your side
You’ll be part of a collaborative,
- savvy team that believes in the power of strong partnerships and customer impact. At Advance
Works, we thrive on curiosity, shared learning, and celebrating wins together. You’ll also work closely with
- functional teams from both our side and the client’s — helping real customers grow and succeed through their digital experience. Whether you're syncing up remotely or catching up over coffee, this team has your back. What should you bring to the team3+ years of experience in
- facing roles focused on customer success and relationship management
A background in Customer Success, Technical Account Management, Solution Consulting, or similar roles in software
Experience supporting SMB or
- market Saa
S customers, with a clear understanding of their business drivers
Good understanding of enterprise IT environments and implementation challenges
Strong communication skills, including the ability to influence technical and
- technical stakeholders
A passion for customer impact, a proactive mindset, and a collaborative attitude
Intellectual curiosity and a sense of humor are definitely a plus
How success will be measured
Increased product adoption across your customer portfolio
High retention rates and successful renewals
Creation of enthusiastic advocates within the customer base
What is in it for you
An amazing informal culture of smart, hardworking, and friendly people who support and care about each other
A dynamic project where your contributions will have visible impact
Opportunities to experiment, improve processes, and influence engagement strategies
Collaboration with
- tier professionals in a
- paced tech environment
Flexibility with responsibility — we trust you to manage your time and impact
Happy hours, peer support, and rubber ducks (yes, they help with debugging people problems too!)Don’t hold off any longer and apply now! If you have any questions, drop us a line at people@advanceworks. ai