IT End User Support Specialist

IT End User Support Specialist
Porto
Porto, Porto District, Portugal

Job Description

Qualifications

-Bachelor's Degree in Information Services/Technology or equivalent degree.

-2+ years of applicable information services experience.

-2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.

-2+ years of experience developing desktop builds, patch management, and push technology (packaging)

-2+ years of demonstrated performance as the primary administrator for End User support systems.

-Virtual PC experience, such as Windows 365 and Azure Virtual PCs

-Microsoft Device Management, Intune device, and Autopilot for endpoint devices

-2+ years of Service
Now experience – ITSM: incident management, request fulfillment, Knowledge, Problem.

-A combination of A+ or Network+ and MCDST certification or equivalent experience is required.

Preferred (other) Qualifications

-Thorough ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures.

-Be an escalation point for junior End User Support staff.

-Excellent organizational skills and knowledge in Excel and asset management.

-Ability to manage time well in a dynamic environment and prioritize tasks appropriately.

-Thorough and broad knowledge of endpoint operating systems platforms, including Windows, IOS, and Android.

-Deep knowledge of application and desktop virtualization technologies.

-Advanced knowledge of mobile device administration solutions like Intune/Azure/MDM Technologies.

-Functional knowledge of dependent End User compute technologies, including Active Directory, networking, and cloud and
- premises services.

-Excellent critical thinking and
- solving skills. Ability to perform advanced troubleshooting and
- depth research and develop solutions to complex problems. Someone who will challenge themselves to find a resolution over passing the ticket to another team or peer.

-Thorough interpersonal, oral, and written communication skills to provide quality customer service.

-Multi-tasker and can excel in a
- paced environment.

-Excellent customer service skills and experience in white glove handling VIPs/Executives.

-Valid driver's license