IT Field Support Technician/Helpdesk Lisboa

ROLE SUMMARY:

Inspired is a rapidly growing global education group with its Head Office located in Alfragide, Portugal, alongside one of our flagship Inspired Schools, Pa
RK International School. Committed to academic excellence, we are on a remarkable journey to shape the future of education on a global scale

To join our team at Pa
RK International School in Lisbon, we are looking for an IT Field Support Technician/Helpdesk, who will be responsible for maintaining and optimising the school’s technology infrastructure. This role involves providing technical support to staff and students, ensuring the smooth running of hardware and software systems, managing user accounts, and contributing to the overall IT security across the school.

KEY RESPONSIBILITIES:

• Provide daily technical support and troubleshoot hardware, software, and network issues via the Helpdesk ticketing system.
• Install, configure, and maintain software, hardware, and IT tools to support the operational needs of the school.
• Set up and manage user accounts, email services, workstations, and access controls.
• Monitor system performance and conduct preventative maintenance to ensure reliability and efficiency.
• Maintain IT security through proper management of firewalls, backups, and access protocols.
• Develop and deliver training to staff on new technologies and systems.
• Oversee the 1:1 laptop programme for staff, students, and families, acting as the primary point of contact.
• Contribute to infrastructure planning and improvements, including regular maintenance and upgrades.
• Build and maintain internal documentation, manuals, and IT policies.

THE IDEAL CANDIDATE WILL HAVE:

• A high school diploma and a minimum of 1 year of experience in an IT support role (System Administrator or similar).
• Relevant IT certifications (e. g. , Comp
  TIA, Microsoft, Cisco) are an advantage.
• Solid knowledge of IT systems, including Windows environments, network tools, email systems, and access control.
• Strong troubleshooting skills and a customer service mindset.
• Ability to manage priorities effectively, work collaboratively, and solve problems with resourcefulness.
• Good communication skills and the ability to train and support end users.
• Fluency in English (Portuguese is a plus).
• Familiarity with educational environments and IT security best practices is a plus.
  

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and
- employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and fill up this form, attach this during application process.