IT Helpdesk – 1st Level Support Lisboa

IT Helpdesk – 1st Level Support
Lisboa
Lisboa, Lisboa, Portugal

IT Helpdesk – 1^st Level Support

Work model: Hybrid – client’s team

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. This is your chance to be part of the success story: we are looking for an exceptional IT Helpdesk – 1st Level Support to work with us.

Key Responsibilities:

1. Provide technical helpdesk support to internal users in terms of installation, configuration, maintenance, repair, and use of the company's technological infrastructure, ensuring its correct operation, availability, and updates.
2. Support the administration of internal systems and tools and collaborate on IT and continuous improvement projects.
3. Maintain a strong relationship with stakeholders.

Essential Skills:

1. Experienced IT Helpdesk or similar role.
2. High proficiency in English, Portuguese, and Spanish.
3. Good knowledge of hardware, operating systems (Windows, Mac, Android, and i
   OS), and TCP/IP networks.
4. Experience in remote and
   -
   - face user support functions.
5. Experience with ticketing tools for managing incidents and requests.
6. Manage user ticket expectations, answering technical support calls by email or chat, ensuring that issues are managed efficiently.
7. Experience in resolving incidents related to hardware and software; local or global internal applications, and troubleshooting them with internal training or using documentation.
8. Ability to analyze and diagnose issues.
9. Proactivity in solving problems.
10. Maintain
    -
    - date support documentation.
11. Cooperate with other departments inside and outside IT.
12. Always comply with all security procedures and company policies.