It Helpdesk Manager

It Helpdesk Manager
Porto
Vilar de Andorinho, Porto, Portugal

About i
Cli
Go

i
Cli
Go is an innovative platform that connects travelers with independent and highly qualified travel consultants.

Founded in 2014, this Portuguese multinational has evolved into a
- driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.

We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive.

About the Role

Our

IT Manager

is a proactive and visionary leader, with experience in managing technology, people, and processes. This person will play a key role in ensuring the reliability, security, and scalability of the company's technological infrastructure, while driving innovation and supporting business growth.

Combining strong leadership and
- solving skills with technical expertise, the IT Manager will guarantee that IT systems run smoothly, securely, and in full alignment with i
Cli
Go's goals.

Key Responsibilities

• Support the definition and implementation of the IT strategy aligned with the company's objectives;
  
  
  
  
• Manage and optimize the technological infrastructure (networks, servers, cloud, security, devices);
  
  
  
  
• Lead, support, and develop the IT team, fostering collaboration and best practices;
  
  
  
  
• Ensure consistent application of cybersecurity, compliance, and data protection policies;
  
  
  
  
• Manage external vendors, IT contracts, and budget;
  
  
  
  
• Support digital transformation projects and the automation of business processes;
  
  
  
  
• Act as the primary point of contact for critical incidents and ensure continuity plans are in place.

What We're Looking For

• Degree in Computer Science, Information Systems, Engineering, or a related field;
  
  
  
  
• Proven experience in IT management (ideally 5+ years in similar roles);
  
  
  
  
• Strong knowledge of infrastructure, cloud environments (Azure/AWS), networks, and cybersecurity;
  
  
  
  
• Experience managing teams and external vendors;
  
  
  
  
• Excellent communication skills and a
  - oriented mindset;
  
  
  
  
• Natural curiosity and eagerness to introduce new ideas and tools that simplify daily work;
  
  
  
  
• Fluency in English and Portuguese (both spoken and written).

Benefits

• Competitive salary based on experience and expertise;
  
  
  
  
• Annual
  - based bonus;
  
  
  
  
• Advance
  Care health insurance;
  
  
  
  
• 24 days of annual leave (including your birthday off);
  
  
  
  
• Hybrid working model;
  
  
  
  
• Travel perks at net rates.