IT Helpdesk Lisboa

IT Helpdesk
Lisboa
Lisboa, Lisboa, Portugal

? Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 12 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a
- thinking enterprise.

? Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc. ) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

➡ Quantitative Finance

➡ Risk, Compliance, and Regulatory

➡ Operations and Finance

➡ Transformation and Organization

➡ Information Systems

In 2023, Quanteam generated a revenue of €74. 6 million.

? We are looking for a IT Helpdesk:

MAIN TASKS:

• Monitoring the helpdesk ticketing system and allocate support resources;
• Provide first line IT support to users;
• Hands on technical support (install and configure) on computer hardware and software installation;
• Liaise with office and site users, IT applications team, infrastructure team to resolve operation issues;
• Maintain proper records on incidents, escalation, tracking log and inventory control;
• Accountable for ensuring all IT services delivered are compliant with company standard practice

YOUR PROFILE AND SKILLS:

• Higher Diploma or above in IT / CS related disciplines;
• Minimum 1 year in IT operation support areas;
• Proficiency in Microsoft product family support, hands on experience in deploying, managing and supporting in MS Windows OS platform;
• Familiarity with LAN / WAN / VPN / TCP/IP architecture;
• Good communication and interpersonal skills, a good team player,
  - motivated, good
  - solving skills,
  - oriented and able to work independently.

? If you feel this opportunity is for you, send your CV and join our team!