IT Helpdesk Lisboa

IT Helpdesk
Lisboa
Lisboa, Lisboa, Portugal

Qualifications

• Higher education in Information Technology or a similar field;
• Professional experience of more than 1 year in computer technical support;
• Proficiency in supporting Microsoft products and practical experience in deploying, managing, and supporting the MS Windows OS platform;
• Familiarity with LAN / WAN / VPN / TCP/IP architecture;
• Fluency in English;
• Good communication and interpersonal skills;
• A
  - oriented mindset;
• Strong analytical,
  - solving, and attention to detail skills;
• A sense of responsibility, proactivity, and autonomy.

Responsibilities

• Monitoring the helpdesk ticket system and assigning tickets;
• Providing
  - line IT support to users;
• Installing and configuring hardware and software as part of technical support;
• Collaborating with users and the IT teams to resolve operational issues;
• Maintaining records of incidents, escalations, log tracking, and inventory;
• Ensuring all IT services comply with company standards.