It Incident Manager

It Incident Manager
Porto
Porto, Porto District, Portugal

About the company:

act digital is a global digital transformation consulting group. We have more than 5. 000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia.

We support the world's largest groups across the entire digital product development lifecycle: from digital design to growth and scaling strategies, through software engineering, architecture definition, data engineering and data science solutions. We focus on accelerating the digital transformation of global leaders in their industry.

Our group has experienced annual growth of more than 30% for 10 years.

About the Position:

To support and respond to our needs, we are now looking for an Incident Manager to join a dynamic team in the Porto/Lisbon area, under a hybrid arrangement. The IT Incident Manager oversees the full lifecycle of all incidents within the organisation, ensuring timely resolution and minimising service disruptions. The role includes coordinating with multiple IT teams, maintaining effective communication with stakeholders, and applying best practices to strengthen the incident management process.

Responsible for overseeing the entire incident management process, ensuring incidents are efficiently handled, communicated and resolved. The role involves coordinating with IT teams, analysing incident trends, preparing reports, maintaining documentation, delivering training, conducting
- incident reviews, ensuring ITIL compliance, managing escalations, and promoting continuous improvement within the incident management function.

What we are looking for?

• At lest 5 years of experience in a similar role;
  
  
• Degree in information technology, or a similar field;
  
  
• Proven experienced in Advanced Excel and Power BI;
  
  
• Strong understanding of ITIL principles and practices;
  
  
• Proven
  - solving skills and the ability to work under pressure;
  
  
• Familiarity with incident management tools and software like Service
  Now;
  
  
• ITIL certification is a plus;
  
  
• Good level of English (B2).

Perks:

• Health insurance;
  
  
• Meal allowance card;
  
  
• Variable components ;
  
  
• Training hours;
  
  
• Other complementary benefits

Join us and grow in a place where your talent is valued, your effort is recognized, and your future truly matters.