It Infrastructure Engineer Lisboa

It Infrastructure Engineer
Lisboa
Lisboa, Lisboa, Portugal

? Our mission:

Ivy Partners is a Swiss consulting firm that supports businesses in their strategic, technological, and organizational challenges.

We are committed to providing our employees with a career that supports both their personal and professional development. We help them build up their skills and offer real opportunities for growth.

As an IT Infrastructure Engineer (L2) at Ivy Partners, you will:

- Be responsible for the continuous support and implementation of necessary activities through the technology lifecycle for
- scope infrastructure technologies in your country to meet agreed SLAs.

- Handle daily management, installation, troubleshooting, maintenance, updates, security, and access authorization of VDI, networks, hardware infrastructure and servers, Vo
IP, and firewalls.

- Actively monitor system performance, provide visibility on monitoring KPIs, and execute continuous operational improvement routines.

- Support M&A efforts through planning and managing infrastructure aspects of new company integrations.

- Serve as an L2 escalation point for all
- scope infrastructure
- related tickets and coordinate troubleshooting of major incidents.

- Manage infrastructure compliance with security policies and procedures in coordination with IT Security and Compliance Services.

- Interface with vendors to ensure appropriate resolution during system outages or periods of reduced performance and implement changes as part of a constructive user support process.

? About You!

- Possess a university degree in IT or engineering, or similar work experience.

- Have professional certifications such as Cisco, ITIL, PMP, A+, Network+, Security+ it's a plus.

- Have over 5 years of work experience in a relevant IT position and extensive
- on experience with Cisco networking & security devices.

- Demonstrate strong analytical thinking and excellent interpersonal and communication skills.

? Why Join Ivy Partners?

We commit to:

Taking care of our employees | We offer a supportive environment where everyone is valued, with training and career advancement opportunities both in Switzerland and internationally.

Creating a trustful atmosphere | Working with us means building a relationship based on transparency, professionalism, and dedication.

Encouraging innovation | We combine technology and creativity to successfully drive impactful digital transformations.

Embracing our responsibilities | Teamwork is at the heart of what we do, and we strive to have a positive impact on our surroundings.