IT Infrastructure / Technician Lisboa

IT Infrastructure / Technician
Lisboa
Lisboa, Lisboa, Portugal

We are hiring a skilled IT Infrastructure Engineer / Technician with
- on experience in the deployment of IT, AV, and security systems in hospitality environments. This role involves installation, configuration, and troubleshooting of structured cabling, networking, IPTV, IP telephony, CCTV, and GRMS systems across multiple 4- and 5-star hotel projects under the Wyndham brand in Portugal.

Requirements

Key Responsibilities:

• Execute structured cabling works (copper and fiber): routing, splicing, termination, labeling, and testing.
• Install and configure network switches, firewalls, routers, and servers for hotel infrastructure.
• Setup Wi-Fi systems for
  - density hospitality environments, including signal optimization and coverage heatmaps.
• Install and configure IPTV systems, middleware, and SIP-based IP phone systems with SIP trunking.
• Integrate PMS systems such as IDSNext using FIAS protocol for services like DND/MUR, IPTV, and IP PBX.
• Install and troubleshoot CCTV systems (Hikvision, Dahua, Uniview, Safire, Mazi).
• Setup and maintain GRMS (Guest Room Management Systems), including Zigbee-based wireless protocols.
• Configure LED video walls and video wall controllers (Novastar) for conference rooms and lobbies.
• Install and maintain access control systems for common areas and guest rooms.
• Configure and support audio systems, including amplifiers, mixers, speakers, and PA/BGM systems.
• Prepare network diagrams, IP addressing plans, and Wi-Fi heatmaps.
• Provide desktop IT support for office environments with up to 60 workstations (preferred).
• Troubleshoot and maintain server rooms, UPS, and all critical backend infrastructure.
• Liaise with vendors, partners, and internal teams during project execution and commissioning.
• Maintain technical documentation, device configurations, and project handover files.
  
  

• High School or Degree in IT, Networking, Electronics, or related technical field.
• 3+ years of experience in hospitality IT projects (preferably hotels).
• Hands-on expertise with Ruijie, TP-Link Omada, or equivalent networking platforms.
• Sound knowledge of IPTV, IPPBX, CCTV, Wi-Fi, and access control systems.
• Experience in FIAS integration between PMS and
  - party systems.
• Understanding of SIP trunk configuration for Vo
  IP systems.
• Ability to read and create network drawings, cabling layouts, and heatmaps.
• Familiarity with GRMS solutions, especially wireless Zigbee protocols.
• Experience working with LED video walls and Novastar controllers.
• Strong troubleshooting skills for both hardware and software.
• Proficiency in English; Portuguese is an advantage.
• Disponible to travel within the national territory and to work
  - site.
  
  

• CCNA, Comp
  TIA Network+, or other recognized networking certifications.
• Certified Security Surveillance and Access Control System Installer.
• KNX Partner Certification.
• ITIL Foundation or equivalent
  - related certifications.
• Vendor-specific training (e. g. , Hikvision, Ruijie, TP-Link, IDSNext, etc. ).
  
  

• Work on
  - profile hotel developments across Portugal.
• Exposure to
  - edge hospitality and smart automation systems.
• Collaborative and international work environment.
• Career development and technical training opportunities.