IT Network Operations Center (NOC) Oeiras

Overview

We are looking for a passionate and skilled NOC Network Technician to join our team!

If you thrive in dynamic environments, enjoy solving technical challenges, and want to be part of a team that values innovation and collaboration — this opportunity is for you.

Responsibilities

• Handling user requests via phone or through the incident management system (Service Desk)
• Logging all requests (incidents and service requests)
• Performing initial troubleshooting directly with the user
• Escalating issues to the 2nd Line team or other relevant entities
• Closing requests with detailed documentation for future analysis
• Providing status updates to end users and/or the client

Your Profile

• Over 3 years of experience in technical networking roles, preferably in a NOC environment
• Solid knowledge of TCP/IP networks, including IPv4 and IPv6 implementations
• Understanding of routing protocols, especially BGP
• Experience with SDWAN
• Familiarity with technologies such as: Ethernet, GPON, MPLS, VPLS, SNMP, VRRP, HSRP, VLAN (802. 1q), ACLs, L2TP, Radius, IPSEC, GRE
• Knowledge of ITIL best practices
• Strong communication skills and ability to interact with technical and
  - technical stakeholders
• Proactive, autonomous, and able to handle pressure
• Availability to work in rotating shifts (7h30-15h30; 15h30-23h30; 23h30-7h30)

Mandatory Technical Requirements

• CCNA or CCNP Enterprise certification

Additional information

• Location: Oeiras
• Workplace type: Hybrid (max. of 3 times per week in the office)

Join a dynamic team and help us ensure the stability and security of our operations!

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