IT Onsite Technician

IT Onsite Technician
Aveiro
Arouca, Aveiro, Portugal

Role:

As a Hemmersbach Technician you will be a direct customer contact for various requirements.

• Help users with their problems and requests.
• Analyse errors, maintain hardware, set up and remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
• Log the approach and the solution to problems in a ticketing system.
• Provide local support to resident technicians and remote support to the rest of the headquarters of the Corporate Group, according to demand.
• Interact with external service providers.
• Attend weekly telephone conferences with the international team (in English).
• Provide meeting rooms support.

Requirements:

• Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Solid knowledge of English (B2)
• Excellent time management skill

Benefits:

• Buddy program
• Food Allowance --> Net Allowance
• Internal career development program
• International job opportunities
• Transport/ Commuting Allowance

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.