It Onsite Technician - Porto

It Onsite Technician
Porto
Porto, Porto District, Portugal

Provide Level 2 Deskside support at one of our clients' locations.

Minimum Requirements

18 months of IT experience (or equivalent)
Ability to build relationships
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Good experience of supporting devices such as Printers and Meeting Room equipment
Solid knowledge of English (B2 minimum)

Responsibilities

Help users with their problems and requests, thus putting a smile on their faces.
Analyse errors, maintain hardware, set up/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Support meeting rooms.
Support “hands and eyes” / “Smart hands”.
Attend weekly telephone conferences with the international team (in English).
Inventory control.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place:

20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.