IT Operations Engineer (m/f/d) Porto

Your profile

• A degree in Business Informatics, Computer Science, or a related field, alternatively a completed vocational training in the IT environment with relevant professional experience.
• Solid experience in IT infrastructure and initial knowledge in IT services and/or Dev
  Ops environments.
• Experience in developing and analyzing monitoring & logging systems (e. g. , Dynatrace, Grafana, Data
  Dog, Kibana, etc. ).
• First project management experience, ideally in agile software development.
• Strong communication skills and a structured way of working.
• Efficient,
  - oriented work style combined with a strong service and customer orientation.
• Initial cloud experience (AWS and Azure) is a plus.
• Very good English and Portuguese language skills (C1); German is a plus but not required.
• We are also open to motivated and committed graduates who are eager to learn, grow, and take on responsibility in this area.

Why us?

• Comprehensive onboarding and individual mentoring.
• Remote work option.
• Work-life balance and flexible working hours.
• Personal and professional development opportunities.
• Modern workplace and pleasant working atmosphere with close collaboration.
• Exciting and challenging customer projects as well as diverse tasks.
• Appreciative work environment with a positive error culture.
• Free choice of hardware between Mac and Windows.

Your Career

Your responsibilities

• Taking over the reliable operation of one of our customer systems, including the improvement and automation of related environments.
• Acting as an interface between the Dev
  Ops team, our customers, and 1st & 2nd level support providers.
• Maintaining, continuously improving, and monitoring the IT system architectures and cloud platforms of our customer, using tools such as Kibana, Grafana, or AWS Cloud
  Watch.
• Participating in the 24/7
  - call duty rotation.
• Creating runbooks for standardized troubleshooting.
• Building a holistic application management approach, including
  - oriented IT support, performance monitoring, and root cause analysis.
• Managing and monitoring application requirements, conditions, and processes.