IT Operations Technician Setúbal

IT Operations Technician
Setúbal
Setúbal, Setubal, Portugal

IT Operations Technician
Location: Lisbon
Shifts: 8:00–16:00 or 16:00–00:00 (2 shifts, 24/7 coverage)About the Role
Join our Global Command Center team as a IT Operations Technician , where you will play a key role in monitoring and supporting critical IT operations. You'll oversee the execution of the batch processing plan, handle system alerts, and ensure business continuity by following operational procedures and resolving incidents. ‍ Your Responsibilities:Monitor the execution of batch jobs using Tivoli Workload Scheduler (TWS)Process and escalate system errors and alerts following predefined instructions
Navigate Unix/Linux systems to read logs and verify system statuses
Collaborate with IT teams and external partners to resolve operational issues
Document issues and resolutions using Jira or Service
Now ticketing tools
Your Skills & Competencies:✅ Basic Linux/Unix user skills (reading logs, navigating directories)✅ Familiarity with Tivoli Dynamic Workload Console (TWS)✅ Basic shell scripting knowledge✅ Experience with IT ticketing tools like Jira or Service
Now✅ Strong
- solving skills and ability to follow operational guidelines✅ Proficiency in English (mandatory)Interaction:Collaborate with IT teams and production units
Limited direct interaction with business stakeholders
Why Join Us? This is a great opportunity to launch or grow your career in IT operations, working in a dynamic, global environment where you’ll gain
- on experience with enterprise IT systems and critical operations support. Interested in joining our team? Apply now.