IT Operator Lisboa

IT Operator
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success.
• Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

The Operations Specialist will perform ta sks and functions, including but not limited to:

• Monitor the system for equipment failure or errors in performance, updating monitoring tools:

• Monitoring of applications and infrastructure events thanks to several monitoring

tools. (Splunk; SCOM; Cricket)

• Monitoring jobs (Tool: Autosys/Automic) in accordance with predefined procedures.

• Understand, analyse, and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.

• Execution of service requests with Jenkins, Azure Dev
Ops, v
Realize and v
Sphere based on predefined procedures.

• Enter commands, using computer terminal, and activate controls on computer and

peripheral equipment to integrate and operate equipment.

• Daily tasks / checks according to a specific schedule.

• Files/mails/folders restores: Using Net
Backup Veritas to transfer encoded data from Data Domain to magnetic tape and assist in managing tapes (inject/eject tapes in the robot).

• Providing first level Service Desk services after Service Desk hours and during the weekend, Public Holiday.

• End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)

• Create and update documentation

JOB SKILLS AND REQUIREMENTS:

• Attention to Detail: Accuracy counts in operator jobs. You must be able to concentrate and be precise in your work.

• Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for operator jobs.

• You are reliable, well organized, and stress resistant

• Understanding of production procedures and environment

• ITIL best practices knowledge: Change Management process, Incident Management

(escalation process), Knowledge Database Management (Procedures, technical

documentation), Configuration Management Database

Shifts (24/7 -> 365 days/year coverage):

07h00 to 15h30 → Morning shift

15h00 to 23h30 → Evening shift

23h00 to 07h30 → Night shift