IT Process Manager Sintra

IT Process Manager
Sintra
Sintra, Lisboa, Portugal

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible.

We’re totally transforming our business and building our future on
- free products with the power to deliver a
- free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

IT at PMI

PMI’s journey to a
- free future implies a shift from a tobacco manufacturer to a science and
- based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a
- up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with
- edge technologies (e. g. , Cloud, APIs, AI) as well as management practices (e. g. , Agile, Design Thinking, Product Management). Our environment is
- paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.

Driving Excellence in IT Process

At PMI, we are redefining how services are delivered and integrated across the business.

As an IT Process Manager, you’ll be responsible for the governance and continuous improvement of complex ITIL processes. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers. You’ll ensure the seamless execution of key IT processes, uphold ITSM standards, and drive strategic improvements to elevate process maturity. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.

Your
-
- day

• Govern the execution of complex ITIL processes
• Lead continuous improvement initiatives to optimize process workflows and performance
• Ensure processes are aligned with business objectives, adhering to ITIL best practices and internal policies
• Oversee the
  -
  - end performance of assigned ITIL processes, managing KPIs, SLAs, and overall process health
• Conduct regular reviews and audits, reporting key findings to senior management for further action
• Liaise with
  - functional teams and business stakeholders to ensure smooth process operation and alignment with business needs
• Manage process documentation, ensuring all processes are
  - documented and kept up to date
• Conduct training for stakeholders to improve their understanding of the processes and ensure process adherence
• Collaborate with vendors on tools supporting process workflows, ensuring optimal functionality and efficiency
• Oversee enhancements and upgrades to process tools based on business needs

What is needed to succeed in this Role?

• Bachelor’s degree in IT, Business, or related field. ITIL certification required
• 8+ years of experience managing complex ITIL processes with a focus on governance and optimization
• Strong track record of leading process improvements and engaging with senior stakeholders
• Advanced knowledge of ITIL frameworks, particularly in managing and optimizing complex service processes
• Strong analytical and communication skills, especially for reporting process performance to leadership

What’s in it for you?

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with
- class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

• Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best
  - life balance possible

• Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your
  - time employability within IT, PMI, and beyond

• Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive

Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.