IT Process Manager Rio de Mouro

IT Process Manager
Lisboa
Rio de Mouro, Lisboa, Portugal

Join to apply for the IT Process Manager role at Philip Morris International

Join to apply for the IT Process Manager role at Philip Morris International

Get AI-powered advice on this job and more exclusive features.

Driving Excellence in IT Process

At PMI, we are redefining how services are delivered and integrated across the business.

As an IT Process Manager, you’ll be responsible for the governance and continuous improvement of complex ITIL processes. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers. You’ll ensure the seamless execution of key IT processes, uphold ITSM standards, and drive strategic improvements to elevate process maturity. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.

Your ‘day to day’

• Govern the execution of complex ITIL processes.
• Lead continuous improvement initiatives to optimize process workflows and performance.
• Ensure processes are aligned with business objectives, adhering to ITIL best practices and internal policies.
• Oversee the
  -
  - end performance of assigned ITIL processes, managing KPIs, SLAs, and overall process health.
• Conduct regular reviews and audits, reporting key findings to senior management for further action.
• Liaise with
  - functional teams and business stakeholders to ensure smooth process operation and alignment with business needs.
• Manage process documentation, ensuring all processes are
  - documented and kept up to date.
• Conduct training for stakeholders to improve their understanding of the processes and ensure process adherence.
• Collaborate with vendors on tools supporting process workflows, ensuring optimal functionality and efficiency.
• Oversee enhancements and upgrades to process tools based on business needs.
  
  

• Bachelor’s degree in IT, Business, or related field. ITIL certification required.
• 8+ years of experience managing complex ITIL processes with a focus on governance and optimization.
• Strong track record of leading process improvements and engaging with senior stakeholders.
• Advanced knowledge of ITIL frameworks, particularly in managing and optimizing complex service processes.
• Strong analytical and communication skills, especially for reporting process performance to leadership.
  
  

• Be part of an innovative, collaborative, and inclusive culture that values diverse perspectives and continuous learning.
• Gain exposure to innovative tools and technologies that empower you to make a meaningful impact.
• Lead transformative projects that drive organizational success and your personal growth.
• Enjoy a competitive compensation package and benefits that support your career and personal ambitions.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Philip Morris International by 2x

Sign in to set job alerts for “Information Technology Process Manager” roles.

IT Software Applications Procurement Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.