IT Production Support AS/400

IT Production Support AS/400
Setúbal
Setúbal, Setubal, Portugal

Job Description:

Part of APS (Application Production Support) team, the position handles IT Production Support on AS/400 activities. Candidate will play a major role in handling Incidents, BAU service requests, Infra Maintenance activities.

Main Tasks:

• Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary) , Unix/Windows (secondary) environments used by the different domains in Wealth Management
• Monitor Production batches and infra components.
• Ensure batch related issues are attended and resolved on time
• Escalate timely to Head of APS on possible risks, escalation matters and management issues
• Adhere to Service Level objective target and roadmap.
• Review and create application Support knowledge articles.
• Ensuring that all production deliverables are aligned with bank standards and best practices.
• Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:

• AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like Service
  Now and JIRA is a plus
• Core Banking (Olympic / Transact / others)
• ITIL

Language Skills:

• English

Soft Skills:

• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence,
  - do attitude &
  - activeness

Complementary information:

• Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
• At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
• Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
• Good knowledge of CL/400 and OS/400 commands
• Knowledge on SQL/400 and other AS400 utilities
• Knowledge on any Job Scheduling system
• Basic understanding of BRMS (backup, recovery and media services)
• Experience on AS400 RPGLE and COBOL/400 development