IT Provider and Performance Manager (m/f/d) Amadora

IT Provider and Performance Manager (m/f/d)
Amadora
Amadora, Lisboa, Portugal

IT Provider and Performance Manager (m/f/d)

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At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300. 000 of the world’s most
- thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

Your mission will be…

• Manage relationship with external IT service providers from a commercial, performance and contractual perspective.
• Manage providers performance on contractually agreed deliverables to an adequate provision of IT services.
• Take ownership of Integrated Performance Analysis of a specific IT provider (holistic provider view).
• Contribute to assessment of IT provider for a specific service.
• Drive monitoring SLA adherence and provider obligations.
• Support Escalation management towards the provider.
• Contribution to definition and maintenance of market standard KPIs/SLAs.
• Support claim management.
• Execute provider governance according to framework.
• Foster provider performance improvements.
• Support provider relationship management and coordinate alignments in a global virtual environment.
• Support change processes.
• Contribute in measures and action plans to ensure IT provider management quality.
• Support Procurement and IT Contract Management teams.
  
  

• We’re looking for candidates with a relevant educational degree and demonstrated experience in this area (> 5y).
• Effective written and oral communication in English on a business level.
• Structured, accurate and
  - oriented, able to work against deadlines in an agile environment
• Fluency in English; German and/or other language is an advantage.
• Soft skills:
• Communication.
• Work autonomously.
• Self-Motivation.
• Responsibility.
• Strong teamwork and cooperation skills in an international working environment.
• Flexibility and strong organizational skills (process optimization).
• Problem Solving.
• Decisiveness.
• Ability to work under pressure and time management.
• Negotiation and Conflict resolution skills.
• Methods & Tools
• Experience with agile methods is a valuable
  - on, as well as
  - analytics and proficiency with Microsoft office and Power BI
  
Please attach your CV in English.

#Siemens

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Automation Machinery Manufacturing

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