IT Provider and Performance Manager (m/f/d)
IT Provider and Performance Manager (m/f/d), Amadora
Client:
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
ed7fdac39a7b
Job Views:
5
Posted:
30. 06. 2025
Expiry Date:
14. 08. 2025
Job Description:
At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300, 000 of the world’s most
- thinking minds and a presence in more than 190 countries, we make a truly global impact.
Your mission will be:
- Manage relationships with external IT service providers from a commercial, performance, and contractual perspective.
- Manage providers' performance on contractually agreed deliverables to ensure adequate IT service provision.
- Take ownership of integrated performance analysis of specific IT providers (holistic provider view).
- Contribute to the assessment of IT providers for specific services.
- Drive monitoring of SLA adherence and provider obligations.
- Support escalation management towards providers.
- Contribute to defining and maintaining
- standard KPIs/SLAs. - Support claim management.
- Execute provider governance according to framework.
- Foster provider performance improvements.
- Support provider relationship management and coordinate alignments in a global virtual environment.
- Support change processes.
- Contribute to measures and action plans to ensure IT provider management quality.
- Support procurement and IT contract management teams.
We are looking for:
- Candidates with a relevant educational degree and demonstrated experience in this area (>5 years).
- Effective written and oral communication skills in English at a business level.
- Structured, accurate, and
- oriented, able to work against deadlines in an agile environment. - Fluency in English; German and/or other languages are an advantage.
- Soft skills include:
- Communication,
- Autonomous work,
- Self-motivation,
- Responsibility,
- Strong teamwork and cooperation skills in an international environment,
- Flexibility and organizational skills (process optimization),
- Problem solving,
- Decisiveness,
- Ability to work under pressure and manage time effectively,
- Negotiation and conflict resolution skills.
Methods & Tools: Experience with agile methods, data analytics, and proficiency with Microsoft Office and Power BI are valuable assets.
Please attach your CV in English.
#Siemens Siemens is committed to creating a diverse environment and is an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Siemens S.A. Localização: Amadora
Amadora, Lisboa, PortugalPublicado: 9. 7. 2025
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