IT Provider and Performance Manager (m/f/d) Amadora

IT Provider and Performance Manager (m/f/d)
Amadora
Amadora, Lisboa, Portugal

IT Provider and Performance Manager (m/f/d), Amadora

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

ed7fdac39a7b

Job Views:

5

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

Job Description:

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300, 000 of the world’s most
- thinking minds and a presence in more than 190 countries, we make a truly global impact.

Your mission will be:

• Manage relationships with external IT service providers from a commercial, performance, and contractual perspective.
• Manage providers' performance on contractually agreed deliverables to ensure adequate IT service provision.
• Take ownership of integrated performance analysis of specific IT providers (holistic provider view).
• Contribute to the assessment of IT providers for specific services.
• Drive monitoring of SLA adherence and provider obligations.
• Support escalation management towards providers.
• Contribute to defining and maintaining
  - standard KPIs/SLAs.
• Support claim management.
• Execute provider governance according to framework.
• Foster provider performance improvements.
• Support provider relationship management and coordinate alignments in a global virtual environment.
• Support change processes.
• Contribute to measures and action plans to ensure IT provider management quality.
• Support procurement and IT contract management teams.

We are looking for:

• Candidates with a relevant educational degree and demonstrated experience in this area (>5 years).
• Effective written and oral communication skills in English at a business level.
• Structured, accurate, and
  - oriented, able to work against deadlines in an agile environment.
• Fluency in English; German and/or other languages are an advantage.
• Soft skills include:
• Communication,
• Autonomous work,
• Self-motivation,
• Responsibility,
• Strong teamwork and cooperation skills in an international environment,
• Flexibility and organizational skills (process optimization),
• Problem solving,
• Decisiveness,
• Ability to work under pressure and manage time effectively,
• Negotiation and conflict resolution skills.

Methods & Tools: Experience with agile methods, data analytics, and proficiency with Microsoft Office and Power BI are valuable assets.

Please attach your CV in English.

#Siemens Siemens is committed to creating a diverse environment and is an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

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