IT Senior Technician Lisboa

IT Senior Technician
Lisboa
Lisboa, Lisboa, Portugal

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We're fast learners, hard workers, natural collaborators. . . and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a IT Senior Technician to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Help team managing all IT equipment’s present in Claranet Buildings (video conferences, printers, wireless, tab schedulers, etc. . )
• Help team managing all IT equipment’s delivered to Claranet Collaborators (laptops, monitors, mouses, keyboards, etc…)
• Help team managing/administrating platforms/applications that supports the base tools for Claranet Collaborators ( O365, Email; Teams; DUO; Active Directory; Intune; etc…)

Detailed:

• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Support to the end user and internal Pc's
• Identify and resolve problems occurring in our office networks;
• Configure and install new IT equipment, control and monitor software and hardware in our Desktop Management environments;
• Identify and resolve software, hardware, and
  - system issues;
• Inventory and equipment maintenance and audits.
• Solving micro informatics issues mostly at our offices or remotely;
• Implementation of Transformation Projects related with Team Responsibilities
• Supports the HR department ensuring efficient and smooth operations.
• Perform some administrative tasks such as delivery onboarding and offboarding materials;
• Assist/Support in the internal events, such as
  - building activities, and company meetings.

This role requires strong organizational skills, attention to detail, and the ability to handle with several information.

You must have:

• At least 10 eyers of experience
• Experience with Operating systems (Windows 10 / Windows 11 and mac
  OS);
• Office 365 training or proved knowledge is (Mandatory);
• Management of users and mailboxes;
• IM Clients (MS Teams);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation and ticket resolution);
• Network and Internet (Firewall, Proxy, Anti
  Spam, Access Points, Switching);
• Communication: Excellent verbal and written communication skills;
• Organizational Skills: Strong attention to detail and ability to multitask
• Interpersonal Skills: Ability to work well with diverse teams and handle several information with professionalism.

We value:

• Remote access tools knowledge - ITSM tools;
• Availability to be contacted and move on to act after regular working hours;
• Driving License;
• Proactive Profile

We offer:

• Certification paths resources.
• Regular team building programs.
• Friendly workplace.

Workplace: Lisbon

Claranet: Make Modern Happen!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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