It Service Delivery Manager M/F Porto

It Service Delivery Manager M/F
Porto
Porto, Porto District, Portugal

Direct message the job poster from ALTEN

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market. We achieved a turnover of more than 4. 14 billion euros in 2024 and now have 57 700 employees, 88% of whom are consulting engineers.

About Porto and the position:

To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries. In this context, we are looking for a SI / IT Service Delivery Manager.

Key Responsibilities

IT Service coordination (RUN activities):

• Monitor compliance of with defined SLAs and OLAs with internal teams (Solution managers, IT managers, local service delivery managers. . . );
  
  
  
  
• Manage major incidents and ensure appropriate communication and resolution (MIC);
  
  
  
  
• Coordinate deployment and release activities (CAB) with IS&T teams.

IS&T Performance monitoring and reporting:

• Produce reportings and analyze service performance indicators (KPIs/ SLAs);
  
  
  
  
• Collaborates closely with the IT performance manager to provide reporting;
  
  
  
  
• Organize and participate with the service performance manager performance review meetings with solution managers and their respective head of;
  
  
  
  
• Recommendand follow up continiuous improvements plans.
• Contribute to the development and improvement of ITSM processes in collaboration with the IT process Manager;
  
  
  
  
• Contribute to internal audits and ensure compliance with Group policies and standards;
  
  
  
  
• Identify operation risks and propose corrective actions.

Relationship management & connection with Peers:

• Establish close relashionship with key stakeholders in each subsidiaries;
  
  
  
  
• Close collaboration with peers in the DSI Group (Solution Managers, IT Managers, Enterprise architecture & PMOs);
  
  
  
  
• Close collaboration with entities (Local Service Delivery Managers, Local Managers, Local OCIO).

Qualifications:

• Graduated in IT or Business School (Master degree);
  
  
  
  
• Min. 4 years ofexperience in similar role within structured IT environment or multi countries organization;
  
  
  
  
• ITIL Certified;
  
  
• Strong understanding of IS & IT environment;
  
  
  
  
• Proficiency in ITSM tools (Service
  Now);
  
  
  
  
• Strong knowledge on reporting and analytics tools (ex Power BI);
  
  
  
  
• Pack Office, Visio;
  
  
  
  
• Knowledgeon ISO27001 or TISAX could be appreciated.

Employment details:

• Permanent contract;
  
  
  
  
• Health insurance;
  
  
  
  
• Professional development and growth.

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and
- being of our employees.

Are you the one we are looking for?

If yes, apply now or send us your best CV and we will be glad to meet you!

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Information Technology

Industries

- Technology, Information and Internet

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