IT Service Management Platform Administrator

IT Service Management Platform Administrator
Viana do Castelo
Viana do Castelo, Viana do Castelo District, Portugal

We are looking for a Service Management Platform Administrator to support and manage a ticketing and service management platform used across international teams.

This role focuses on ensuring system reliability, user support, and continuous improvement, working closely with IT, project, and business stakeholders.

KEY RESPONSIBILITIES

• Administer and maintain user access within the platform and related systems
• Provide Level 1 and Level 2 functional support; escalate complex issues when required
• Monitor platform performance, workflows, and data integrity
• Manage incidents, bugs, and user requests, ensuring proper documentation and prioritisation
• Collaborate with project and technical teams on enhancements and regular releases
• Perform functional testing and validation prior to deployments
• Support user onboarding and training activities
• Identify opportunities for automation, efficiency improvements, and enhanced user experience
• Maintain
  -
  - date system documentation and procedures

PROFILE

• 2 years’ experience in IT support or application/platform support
• Experience with ticketing or service management tools
• General knowledge of ITIL practices
• Fluent in English
• Experience in system or application administration
• Familiarity with Agile/SCRUM methodologies (nice to have)

If this sounds like the right next step in your career, we welcome your application. Shortlisted candidates will be contacted.