IT Support & Service Desk Technician

Join to apply for the IT Support & Service Desk Technician role at Pw
C Portugal.

Pw
C Services Portugal (PSP) is a joint venture between Pw
C Luxembourg and Pw
C Portugal, serving as an integral extension of Pw
C Luxembourg. Our growing team operates as an acceleration center supporting Pw
C Luxembourg’s clients. Leveraging a unique pool of talented professionals based in Matosinhos, our operating model ensures scalability, consistency, and quality in service delivery by integrating seamlessly into Pw
C Luxembourg’s operations and addressing talent attraction challenges sustainably.

The role – IT Support & Service Desk Technician

Responsibilities

• Provide
  -
  - day IT support to internal users, ensuring requests and issues are resolved efficiently and professionally
• Assist with onboarding and offboarding processes, including device setup and user orientation
• Deploy and maintain hardware (laptops, smartphones) and perform operating system and Office upgrades
• Coordinate hardware maintenance and repairs, ensuring proper documentation and inventory integrity
• Collaborate with vendors and local stakeholders for deliveries and on‑site interventions
• Participate in IT projects and support second‑level or infrastructure tasks when required

Your profile

• BSc or MSc in Computer Science, Information Technology or a related field
• Proficiency in Windows 11 and Office 365 environments
• Experience with SCCM for software deployment and updates
• Strong knowledge of laptop hardware maintenance and troubleshooting
• Ability to manage laptop and smartphone deployments
• Skilled in software installation and configuration
• Familiarity with ticketing systems and inventory management tools
• Understanding of i
  OS and mac
  OS operating systems
• Fluent in both written and spoken English and Portuguese

We believe you have what it takes. Are you ready to join our “community of solvers”?

Be a part of The New Equation.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Business Consulting and Services