It Support Analyst

It Support Analyst
Porto
Porto, Porto District, Portugal

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day, " put "people first, " and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's
- centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at

A DAY IN THE LIFE:

The IT Support Analyst provides Level 1 and Level 2 technical support for Tandem Diabetes' EMEA region, ensuring a reliable and consistent IT experience for all users. This role supports
- user devices, business applications, and daily IT operations while serving as the first point of contact for technical issues. The analyst partners with global IT teams to maintain service quality, security, and compliance within Tandem's regulated medical device environment.

Job Title: IT Support Analyst – EMEA

Location: Concentrix Porto Office / Hybrid (2–3 days per week in office, remainder remote)

Language: Must be able to able to speak English

Position Overview:

The IT Support Analyst provides Level 1 and Level 2 technical support for Tandem Diabetes' EMEA region, ensuring a reliable and consistent IT experience for all users. This role supports
- user devices, business applications, and daily IT operations while serving as the first point of contact for technical issues. The analyst partners with global IT teams to maintain service quality, security, and compliance within Tandem's regulated medical device environment.

What You're Day Will Look Like:

• Provide
  - line IT support to EMEA employees through the Service Desk, email, chat, or phone, delivering prompt and professional assistance.

• Troubleshoot and resolve Level 1 and Level 2 hardware, software, and network issues for laptops, desktops, mobile devices, and peripherals.

• Install, configure, and maintain standard business applications, including Microsoft 365, Teams, One
  Drive, Share
  Point, Adobe, and Zoom.

• Monitor and track incidents and requests using the ITSM tool, escalating complex issues to Level 3 or global IT teams when necessary.

• Identify recurring problems, analyze root causes, and propose solutions to reduce future incidents.

• Assist with onboarding,