IT Support Analyst

Join to apply for the IT Support Analyst role at Wolters Kluwer.

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

About The Role

We are looking for a proactive and collaborative IT professional to join our team as a 2nd Line Support Analyst. This role is ideal for someone who enjoys
- solving, working closely with colleagues, and supporting customers with technical issues. You will be part of a dynamic environment where learning and growth are encouraged.

What You’ll Do

• Provide
  - line technical support for infrastructure and operations issues.
• Troubleshoot and resolve incidents escalated from 1st line support.
• Collaborate with internal teams to ensure smooth operations and timely resolution of issues.
• Document solutions and contribute to knowledge base improvements.
• Monitor systems and services using tools like Datadog and AWS Cloud
  Watch.

Technical Environment

Experience or familiarity with the following tools is a plus:

• Databases: SQL Server, AWS Aurora and RDS, Dynamo
  DB
• Cloud Services: AWS & Microsoft Azure
• Collaboration & Dev
  Ops Tools: Git
  Hub, Slack, Atlassian Suite (Jira, Confluence)
• Monitoring: Datadog, AWS Cloud
  Watch
• Development Tools: Visual Studio Code (VS Code)

What You’ll Bring

• Experience in IT Support and customer service.
• Strong communication skills and ability to work effectively in a team.
• Eagerness to learn new technologies and explore innovative solutions.
• Problem‑solving mindset and attention to detail.

Working Together

Hybrid: This is a hybrid role, where you will spend at least eight days a month at our office.

What We Offer

You’ll join a dynamic and ambitious team! The role offers variety and autonomy. You’ll work with
-
- date tools, databases, and documentation to perform your job efficiently.

Wolters Kluwer continuously invests in the growth and skills of its employees and offers ample opportunities for personal development.

Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include
- person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.