IT Support Analyst

IT Support Analyst
Porto
Porto, Porto District, Portugal

IT Support Analyst page is loaded## IT Support Analystremote type: Hybrid (8 days/month)locations: PRT - Portotime type: Full timeposted on: Posted Todayjob requisition id: R0052883Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. **About the Role**We are looking for a proactive and collaborative IT professional to join our team as a 2nd Line Support Analyst. This role is ideal for someone who enjoys
- solving, working closely with colleagues, and supporting customers with technical issues. You will be part of a dynamic environment where learning and growth are encouraged. **What You’ll Do*** Provide
- line technical support for infrastructure and operations issues. * Troubleshoot and resolve incidents escalated from 1st line support. * Collaborate with internal teams to ensure smooth operations and timely resolution of issues. * Document solutions and contribute to knowledge base improvements. * Monitor systems and services using tools like Datadog and AWS Cloud
Watch. **Technical Environment**Experience or familiarity with the following tools is a plus:* **Databases:** SQL Server, AWS Aurora and RDS, Dynamo
DB* **Cloud Services:** AWS & Microsoft Azure* **Collaboration & Dev
Ops Tools:** Git
Hub, Slack, Atlassian Suite (Jira, Confluence)* **Monitoring:** Datadog, AWS Cloud
Watch* **Development Tools:** Visual Studio Code (VS Code)**What You’ll Bring*** Experience in IT Support and customer service. * Strong communication skills and ability to work effectively in a team. * Eagerness to learn new technologies and explore innovative solutions. * Problem-solving mindset and attention to detail. **Working Together**Hybrid: This is a hybrid role, where you will spend at least eight days a month at our office, enjoying the benefits of connecting and collaborating with your colleagues in person. **What We Offer**You’ll join a dynamic and ambitious team! The role offers variety and autonomy. You’ll work with
-
- date tools, databases, and documentation to perform your job efficiently. Wolters Kluwer continuously invests in the growth and skills of its employees and offers ample opportunities for personal development. ## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include
- person interviews in our hiring process. Please note that use of AI-generated responses or
- party support during interviews will be grounds for disqualification from the recruitment process. **Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. ***Wolters Kluwer reported 2023 annual revenues of €5. 6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21, 400 people worldwide. **Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit , follow us on , , and. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and
- being are important to us. Our
- being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the
- being of our colleagues through our ‘Together we thrive’
- being program.

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