IT Support (Hybrid)

Join to apply for the Senior IT Support (Hybrid) role at Inno
Wave. You will be responsible for providing technical support, maintenance, and repair services for desktops, laptops, and network equipment.

IT Support Lead

Responsibilities

• Lead, mentor, and develop the IT Support and Helpdesk team, fostering a culture of collaboration, accountability, and continuous learning.
• Oversee daily operations of the IT Helpdesk, ensuring timely and effective resolution of incidents and service requests.
• Manage and maintain Office365, including Exchange Online, Share
  Point, Teams, security, and compliance features.
• Maintain and enhance onboarding/offboarding processes, including account provisioning, hardware allocation, and access governance.
• Administer and maintain
  - site network infrastructure across all physical offices.
• Manage pf
  Sense firewalls, including rules, configurations, VPN tunnels, IDS/IPS, and performance.
• Oversee VPN architecture, including remote access,
  -
  - site connectivity, and secure authentication.
• Manage and monitor backups using Veeam and Windows Server Backup.
• Maintain, test, and improve backup and disaster recovery plans.

Skills

• Minimum 5 years of experience in IT consulting or IT support leadership roles, with a focus on Microsoft technologies.
• Proven experience managing and mentoring IT teams.
• Strong expertise in Office365, Azure, Active Directory, and Entra ID.
• Experience with Power Platform development and administration.
• Proficiency in Windows Server, Microsoft SQL Server, VMware, and systems administration.
• Experience managing complex networking environments, including firewalls, VPN, and
  - site communication.
• Strong problem‑solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication skills.
• Proficiency in English (mandatory).

Other Information

Inno
Wave gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor.

By answering to this job post, you consent the use of your data by Inno
Wave Group, for as long as necessary. If you have any doubt or request regarding your personal data, please send an e‑mail.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting