It Support L2 Analyst

Technical Support Engineer – e
Mobility

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen first‑contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or customer‑facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

For further information please contact

Technical Support with Italian – Remote in Portugal

This is a remote position.

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre‑ and post‑sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher‑tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer‑focused communication.

• Fluency in Italian and English (mandatory).
• Solid sales experience and strong communication skills.
• Tech‑savvy with the ability to learn new systems and tools quickly.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Prior experience in technical support is highly valued but not required.

• Basic Salary: EUR 900. 00 gross/month.
• Performance Bonus (up to): EUR 360. 00/month.
• Language Allowance (Italian + English): EUR 250. 00/month.
• Meal Allowance of EUR 9. 60 per day worked – up to EUR 201. 60/month.
• Assiduity Allowance: EUR 110. 00/month.
• Flex Work Allowance: EUR 60. 00/month.
• Full training provided and paid.

• Join a fast‑growing and reputable company in the customer experience space.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Technical Support – Spanish & English – Lisbon

Founded in 2016, Get the Job recruits and selects the best talent for the most exciting and reputable organizations.

Welcome to the dynamic realm of technology companies, where innovation is the heartbeat and progress is the anthem. Are you ready to embark on a career that transcends boundaries and fuels your passion for technology?

As a technical support agent you will handle customer’s product inquiries, by email, phone and social media, provide information in matters related to pre and post‑sales and resolve technical issues that customers may have.

• Handle product inquiries via email, phone, and social media.
• Provide information related to pre‑ and post‑sales.
• Resolve technical issues customers may have.

You only need to have native Spanish level and be fluent in English (C1/C2).

The workplace is located in Parque das Nações, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday, from 8 am to 5 pm.

This company is committed to developing the knowledge of its employees, offering a training program around 20 working days, 8 hours per day.

Make a significant impact on the future of technology!

Technical Support – Czech & English – Lisbon

Founded in 2016, Get the Job recruits and selects the best talent for the most exciting and reputable organizations.

Are you ready to turn tech challenges into triumphs? Welcome to the largest vendor of computer software in the world. Join an American multinational company that provides cloud computing services, video games, computer and gaming hardware and other online services. They’re not just shaping the future of technology, they’re empowering individuals and businesses to achieve more.

You will turn customers issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web‑based channels. Your daily routine includes collaborating with management and engineering to address service issues, produce bug fixes, develop test cases and escape issues to management when appropriate, keeping customers informed.

• Turn customers issues into opportunities.
• Provide technical support over phone and web‑based channels.
• Collaborate with management and engineering to address service issues.
• Produce bug fixes, develop test cases and escape issues to management when appropriate.

You only need to have native Czech level, be fluent in English (C1/C2) and have previous experience working with DNS, Office 365 Dir
Sync, Azure AD Connect, Active Directory.

The workplace is located in Entrecampos, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8 am to 6 pm.

Ready to revolutionize the tech landscape? Send us your CV!

Technical Support – English + Multiple Languages – Portugal

1700‑000 Lisboa, Lisboa Get the Job

Technology only works because someone takes ownership when it doesn’t. The person who understands how systems behave, finds the issue before it spreads, and keeps everything running when it really counts.

We’re looking for IT professionals who take pride in solving complex issues and providing reliable support. You’ll be the person others rely on when something breaks, slows down, or just doesn’t make sense. Your job: find the cause, fix it, and make sure it doesn’t happen again.

1–2 years of experience in IT support, systems administration or security.

Native‑level fluency in one of the following: Hebrew, Turkish, Hungarian, Czech, Croatian, Greek, Russian, Ukrainian, Yoruba, Albanian, Estonian, Lithuanian or Latvian. Excellent communication in English (C2). Strong technical knowledge, analytical thinking and problem‑solving skills.

Work from Lisbon, Porto, or remotely from anywhere in Portugal (depending on the available project). Be part of a global tech support team that thrives on solving real problems. Ongoing training, career growth, and a chance to make your mark.

Every system needs someone behind it who knows what they’re doing. Here, your expertise keeps businesses connected, users productive, and operations running smoothly.

Apply now and take the next step in your IT career.

Tier 1 Technical Support Specialist – German/Dutch (English)

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest‑growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Job Summary:

• Provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience for EV charging stations.
• Perform basic troubleshooting, diagnose charging stations, and calibrate connectivity, user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, mobile app configurations.
• Escalate complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements, warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Essential Requirements and Qualifications:

• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call center or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Languages: Proficiency in English is required; native‑level German or Dutch is mandatory.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Tier 1 Technical Support Specialist – German (Lisbon)

Location: Hybrid (Lisbon Area) Workload: Full‑Time Position Overview We are currently looking for German‑speaking Tier 1 Technical Support Specialist to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform.

Job Summary:

• Serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations.
• Provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience.
• Perform basic troubleshooting, diagnose charging stations, calibrate connectivity, user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, mobile app configurations.
• Escalate complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements, warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Candidate Profile:

• Fluency in German and proficient in English.
• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call center or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Work Schedule: Rotating shifts ensure 24/7 coverage. Monday–Friday (8:00–17:00) shifts are in office; all other shifts are remote.

Compensation & Benefits Package:

• Basic Salary: EUR 950. 00 gross/month.
• Language Allowance (German + English): EUR 400. 00/month.
• Meal Allowance of EUR 10. 20 per day worked – up to EUR 224. 40/month.
• Transport Allowance: EUR 40. 00/month.
• Full training provided and paid.
• Health insurance after 30 days.

Why Apply? :

• Join a fast‑growing and reputable company in the customer experience space.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

IT Support Specialist – PT/ING (M/F) – Lisbon

1600‑873 Lisboa, Lisboa Get the Job

We are a multinational company looking for an IT Support Specialist. To succeed you will need:

• Fluent Portuguese and English (C2 level).
• Professional technical background of at least 1‑2 years (preferably in security and systems administration).
• 1‑2 years of experience in technical support within IT teams.
• Strong analytical and problem‑solving skills.
• Solid understanding of LAN/WAN networks, routing, switching, firewalls.
• Knowledge of server operating systems such as Windows Server or Linux.
• Familiarity with virtualization tools like VMware or Hyper‑V.
• Knowledge of network security (firewalls, VPNs, IDS).
• Strong troubleshooting skills.
• Relevant certifications (e. g. , CCNA, CCNP) – Nice to have.

Schedule: at Parque das Nações, from 8:00 to 22:00 Monday‑Friday, 8‑hour shift.

Send us your CV.