IT Support Level 2 (French Speaker) Porto

IT Support Level 2 (French Speaker)
Porto
Porto, Porto, Portugal

? Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 12 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a
- thinking enterprise.

? Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc. ) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

➡ Quantitative Finance

➡ Risk, Compliance, and Regulatory

➡ Operations and Finance

➡ Transformation and Organization

➡ Information Systems

In 2023, Quanteam generated a revenue of €74. 6 million.

? We are looking for an experienced Level 2 IT Support Analyst with expertise in Microsoft Exchange and collaboration platforms (e. g. , Microsoft 365, Teams, Share
Point, Outlook) to join an international infrastructure team based in Porto.

As a key member of the Messaging Support team, you will be responsible for troubleshooting incidents, ensuring smooth communication across platforms, and escalating complex issues when needed. This role bridges L1 and L3 support, requiring both technical depth and excellent communication skills.

Key Responsibilities:

• Troubleshoot and resolve Level 2 user incidents related to Microsoft 365 collaboration tools (Exchange, Teams, Share
  Point, Outlook, etc. ).
• Perform email tracing and issue resolution.
• Escalate complex issues to L3 support or external vendors (e. g. , Microsoft, Cisco, Sharing
  Cloud).
• Maintain effective collaboration with internal infrastructure teams.
• Act as the main contact point for
  - party collaboration platforms (e. g. , Sharing
  Cloud, OOdrive).
• Contribute to email migration projects and continuous service improvement initiatives.
• Propose optimizations for incident management processes.

Technical Requirements:

• Degree in Computer Science, Information Systems, or related field.
• 2–3 years of experience in IT support or systems administration (ideally in messaging/collaboration environments).
• Strong knowledge of Microsoft Exchange, Outlook, Office 365 (Exchange Online), and Teams.
• Familiarity with tools like Skype for Business, Enterprise Vault, and email archiving solutions.
• Basic scripting knowledge (e. g. , Power
  Shell).

Language & Soft Skills

• French (B1+) – Mandatory
• English (B2+) – Mandatory
• Strong communication skills – verbal and written.
• Problem-solving mindset with attention to detail.
• Organized, autonomous, and
  - oriented.
• Client-focused with a proactive attitude.

? Hybrid Role in Porto

? If you feel this opportunity is for you, send your CV and join our team!