It Support Level 2 Porto

It Support Level 2
Porto
Porto, Porto District, Portugal

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Date: 8 Jul 2025

Location:

Brand: Redspher

Redspher has over 40 years of experience in handling
- critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book and track solutions for
- sensitive shipments. By combining technology with Europe’s most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in
- sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger and Speed
Pack Europe.

Position Overview

We are looking for a Level 1 Support Technician to join our team in Porto . This role is ideal for someone with a strong customer support mindset and a technical background. You will be the first point of contact for internal users and will work closely with our IT and product teams.

The tools you’ll primarily support include Zoho Suite (Desk, CRM, etc. ) and Google Workspace .

Main Responsibilities

Handle incoming support requests (tickets, email, chat)

Diagnose and resolve Level 1 technical issues or escalate when necessary

Assist users with daily usage of Zoho (Desk, CRM) and Google Workspace (Gmail, Drive, Docs, etc. )

Update internal documentation and knowledge bases

Contribute to the continuous improvement of support processes

Required Skills

Technical :

Experience with Zoho tools (Desk, CRM, etc. )

Good knowledge of Google Workspace (Admin Console, Drive, Gmail)

Understanding of APIs and cloud tools is a strong asset

Comfortable using ticketing systems and collaborative tools

Languages :

Fluent English (written and spoken) – working language

French is a plus

Ideal Profile

Minimum 1 year of experience in IT support or helpdesk roles

Technically curious, fast learner, and
- on mindset

Strong communication and interpersonal skills

Problem-solver with attention to detail

Ability to work independently and in a team

What We Offer

Permanent contract (CDI) with a trial period and a competitive salary

Modern and friendly work environment in Porto

Exposure to versatile tools and technologies

Real opportunities to grow toward technical or functional roles

Supportive team and autonomy in your daily tasks

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and
-
- use solutions.

“The unexpected is no longer an obstacle. ”

ABOUT THE COMPANY

Europe's most seamless on demand delivery platform
Bringing together offer and demand
The best place to find, book and trace your on demand delivery solution