It Support (M/F) - Lisboa Lisboa

It Support (M/F) - Lisboa
Lisboa
Lisboa, Lisboa, Portugal

**Mission****Main Tasks**:
- Provide L2 Application support to
-
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and
- Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer
- Adhere to Service Level objective target and
- Maintain / Enrich knowledge articles**Technical skills**:
- AS400 and Unix troubleshooting
- Strong knowledge on SQL queries, data
- Familiar with Production support tools like Service
Now and JIRA is a
- Olympic / Midas
- English - Expert**Qualification & Experience**:
- Total 5+ years of overall IT experience. - Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)- With good knowledge on general ledger and general accounting schemes of financial
- At least 1 to 2 years of experience as first &
- line (L1 and L2 support)**Profile****Organization**Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023. **Country****Location**Lisbon**Contract type**Open-ended contract
Apply