IT Support Lisboa

IT Support
Lisboa
Lisboa, Lisboa, Portugal

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

Role Overview

We are seeking a Lead AI Technologist to spearhead the design, implementation, and enablement of AI-powered solutions across Corporate IT. This role is central to our Intelligent Automation strategy, focusing on using AI to streamline internal processes, automate tasks, and enhance employee productivity.

You will lead the technical roadmap for AI adoption, evaluate enterprise AI tools, and ensure all implementations align with our architecture, security, and business goals.

This is a hybrid role: remote work is possible, but occasional presence in the Lisbon office will be required for key meetings.

Key Responsibilities

• Define and lead the technical roadmap for AI adoption within Corporate IT, aligned with the broader Intelligent Automation strategy.
• Design and implement AI-driven solutions that automate business processes, reduce manual effort, and improve service delivery.
• Act as the technical lead for enterprise AI tools such as Microsoft 365 Copilot, Microsoft Copilot Studio, and Azure Open
  AI.
• Lead the exploration and implementation of Agentic AI capabilities, including autonomous agents that can reason, plan, and execute
  - step tasks across enterprise systems.
• Develop and optimize prompt engineering strategies to maximize the effectiveness of generative and agentic AI tools in
  - world use cases.
• Evaluate and recommend enterprise AI applications—including vendor solutions, internal prototypes, and
  - native tools—ensuring they meet technical, security, and business requirements.
• Collaborate with IT architecture, data, security, and business teams to ensure scalable, secure, and compliant AI implementations.
• Contribute to AI governance frameworks, responsible AI practices, and internal policy development.

Qualifications

• Proven experience designing and deploying AI/ML solutions in enterprise environments.
• Strong understanding of Gen
  AI, Agentic AI, LLMs, and generative AI technologies.
• Hands-on experience with AI platforms (e. g. , Azure Open
  AI, Copilot Studio).
• Familiarity with enterprise architecture, security, and compliance standards.
• Excellent communication and stakeholder engagement skills.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a
- paced,
- growth,
- centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us! At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize
  - being;
• talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive data. After accepting our offer, we may conduct background checks, which could include disclosure of personal information such as criminal record, right to work, personal ID, and work history, in compliance with local laws. We will handle all information securely and with respect to your privacy. Questions? Feel free to reach out!