IT Support - Service desk| Workplace Services Porto

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

Key Responsibilities

• Act as Service Quality Manager, Service Technician, Information Management Specialist, and Customer Care Consultant
• Ensure training activities, quality control, and continuous improvement in Workplace Services projects
• Manage the lifecycle of user equipment, from onboarding to offboarding, ensuring alignment with company policies and client requirements
• Define and maintain desktop policies and tools (e. g. , startup applications, permissions, Office suite configuration)
• Handle Service Desk tickets such as password resets, license assignments, and access requests, in coordination with client‑specific policies
• Provide Field Support by resolving on‑site incidents (e. g. , login issues, startup errors, hardware troubleshooting)
• Participate in onboarding new clients, defining procedures, tools, and transformation processes
• Identify improvement opportunities based on metrics and processes, proposing alternative solutions
• Work closely with support teams and clients to ensure service excellence and operational alignment

Qualifications

• Minimum of 2 years’ experience in similar roles
• Experience in training activities (developing plans and content, acting as trainer)
• Knowledge of quality processes and continuous improvement
• Proficiency in MS Office and ITSM tools (e. g. , JIRA, Service
  Now, Easy
  Vista)
• Relevant certifications (e. g. , ITIL, LEAN)
• Technical knowledge of Windows and support tools
• Proactivity and focus on continuous improvement
• Ability to work with multidisciplinary teams
• Strong communication skills and customer‑oriented mindset
• Valid driving licence for national territory and availability for occasional travel

Additional Information

• Location: Porto
• Workplace type: Hybrid (max. of 3 times per week in the office)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry

IT Services and IT Consulting

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