IT Support Specialist | Salesforce Service Cloud Lisboa

IT Support Specialist | Salesforce Service Cloud
Lisboa
Lisboa, Lisboa, Portugal

IT Support Specialist | Salesforce Service Cloud page is loaded## IT Support Specialist | Salesforce Service Cloudlocations: Lisboatime type: Full timeposted on: Posted Todayjob requisition id: Req1491434IT Support Specialist | Salesforce Service Cloud
Country: Portugal**Location:** Lisboa **General job description** We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you’re passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you!**Key Responsibilities*** Collaborate with development and business teams to ensure the implementation of new solutions and features. * Provide support to the IT team, with a focus on Salesforce Service Cloud. * Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem. * Participate in testing, updates, and continuous improvements of the platform. **Requirements*** Proven development experience within Salesforce environments (2-4 Years). * Solid knowledge of Salesforce Service Cloud (configuration, features, processes, …). * knowledge of customer service processes. * Ability to communicate clearly and effectively with both technical and
- technical teams. * Excellent interpersonal skills. * Fluency in Portuguese and English. * Collaborative spirit, proactivity, and attention to detail. * Understanding of web architectures and services and experience with API testing methodologies. * Ability to work in a
- paced and dynamic environment. * Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven. * Fluency in Portuguese and English* Experience with support tools (e. g. , Jira, Service
Now, Git, Go/CD). * Salesforce certifications (e. g. , Salesforce Administrator, Service Cloud Consultant). (Nice to Have)* Knowledge of system integration and process automation. (Nice to Have)* Knowledge of the Bank Industry (Nice to Have)*No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos
- te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar. *O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link[](blob:https://santander. wd3. myworkdayjobs.com/2d314b89-5611-46e9-9354-7251e597ef5f)0:00 / 1:01

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