IT Support Specialist (m/f) Lisboa

IT Support Specialist (m/f)
Lisboa
Lisboa, Lisboa, Portugal

IT Support Specialist (m/f) page is loaded## IT Support Specialist (m/f)locations: Portugal, Algéstime type: Full timeposted on: Posted Todayjob requisition id: R10074492Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources. The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. An IT Support professional makes sure that your company’s computer software and hardware remains functional and accessible for all your employees. By creating tickets and/or working to resolve them, technicians reduce lost work time due to computer issues, increasing productivity and efficiency. Support staff also gets new employees up and running on the software they need to complete their assigned job duties. In addition, technicians may spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur. * Attend to initial technical support requests, both in person and over via phone chat or ticket, regarding company applications and systems* Troubleshoot computer problems, including identifying the cause (hardware, software, user access, etc. ). * Guide employees on appropriate actions to take* Serve as a liaison between employees and the technology engineering department to resolve more complex issues* Document resolutions for future reference* Support to configure hardware and software, operating systems, and applications* Monitor and maintain computer systems and networks* Provide support for the implementation of new applications* Create and manage user accounts, ensuring secure access control* Maintain IT equipment asset lists* Ensure IT Compliance on Entity Equipments usage (software and hardware)* Test and evaluate new technologies* Perform electrical safety checks on computer equipment* Maintain relationships with key functions across all areas of the business to ensure a consistent approach to delivering quality products and IT infrastructure* Ensure continuous inventory optimization to meet business needs* Work in conjunction with the Business Systems Manager to identify and implement solutions according to business requirements, provide support for inquiries, and share best practice knowledge* Minimum 2 or 3 years of experience in IT support* Knowledge of computer operating systems, hardware, and software* Analytical skills* Knowledge SAP, Service Now, others APP’s / ERP’s Knowledge will be highly considered* Ability to quickly establish rapport with clients and other professionals, such as software developers. * Google Work
Space Skills (it will be a plus)* Intermediate English - Mandatory**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. ****Discover what your professional journey at Air Liquide could be** **!****We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. **You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this

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