It Support Specialist Lisboa

It Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Introduction

We are excited to offer an opportunity to join the core operations team of a newly established IT Hub in Lisbon, supporting a global enterprise's
- critical systems and services. This is a dynamic and
- on role where you'll contribute to the stability, performance, and security of a modern IT infrastructure built around Microsoft technologies. As part of a growing team, you'll help shape the operational backbone of a
- performing digital environment.

Role Overview

As an IT Support Specialist, you will be responsible for delivering
- quality technical support to internal users across various departments. You'll troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations. This role is ideal for someone who thrives in a
- paced environment, enjoys
- solving, and is passionate about delivering excellent customer service.

Key Responsibilities

• User Support & Troubleshooting
• Respond promptly to technical support requests via ticketing systems, email, or in person. Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Installation & Configuration
• Set up and configure desktops, laptops, mobile devices, and peripherals. Ensure all equipment is compliant with company standards and security policies.
• Documentation & Knowledge Sharing
• Maintain accurate records of support activities, solutions, and system configurations. Contribute to the internal knowledge base to improve team efficiency and user
  - service.
• Employee Onboarding & Offboarding
• Support the IT aspects of onboarding new employees, including