IT Support Specialist Lisboa

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Consultant - Key Account Management at Phaidon International

Introduction

We are excited to offer an opportunity to join the core operations team of a newly established IT Hub in Lisbon, supporting a global enterprise’s
- critical systems and services. This is a dynamic and
- on role where you’ll contribute to the stability, performance, and security of a modern IT infrastructure built around Microsoft technologies. As part of a growing team, you’ll help shape the operational backbone of a
- performing digital environment.

Role Overview

As an IT Support Specialist, you will be responsible for delivering
- quality technical support to internal users across various departments. You’ll troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations. This role is ideal for someone who thrives in a
- paced environment, enjoys
- solving, and is passionate about delivering excellent customer service.

Key Responsibilities

• User Support & Troubleshooting: Respond promptly to technical support requests via ticketing systems, email, or in person. Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Set up and configure desktops, laptops, mobile devices, and peripherals. Ensure all equipment is compliant with company standards and security policies.
• Documentation & Knowledge Sharing: Maintain accurate records of support activities, solutions, and system configurations. Contribute to the internal knowledge base to improve team efficiency and user
  - service.
• Employee Onboarding & Offboarding: Support the IT aspects of onboarding new employees, including account setup, device provisioning, and orientation. Ensure proper deactivation and data handling during offboarding.
• Work closely with other IT teams and departments to escalate complex issues and implement
  - term solutions. Participate in process improvement initiatives and contribute ideas to enhance service delivery.

Requirements

• Proven experience in IT support, helpdesk, or technical customer service roles.
• Strong working knowledge of Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams.
• Familiarity with basic networking concepts and troubleshooting tools.
• Excellent communication skills in English (written and spoken); proficiency in German is a strong advantage.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Energy Technology and Professional Services

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