IT Support with German & English

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At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130, 000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non‑routine incidents, problems and requests. Provide first‑line support for incidents.

Key Accountabilities

• Technical Capability: Works under supervision, supporting standard technical queries related to a single product or small set of products (e. g. Microsoft products, operating system, basic networking, PCs).
• Problem Solving: Takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond their scope and escalates so they can be resolved.
• Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development & Business Awareness: Takes ownership of own development and has a development plan. Develops an understanding of the customer’s environment and service delivery requirements to enable a first‑class service.
• Process: Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements

• Proficient in German & English.
• Technical knowledge of operating systems, Microsoft products, basic networking and PCs.
• Ability to work under supervision, handle routine requests and perform incident escalation.

Benefits & Offer

• Remote Working Available.
• Possibility of a permanent contract.
• Life insurance.
• Private health insurance from the first day of employment with extensive coverage for children at no cost.
• Work‑life balance with full‑time schedules available.
• 25 days of holidays, including birthday leave, plus an additional day per year of service up to 30 days.
• International career in a dynamic and enthusiastic environment.
• Training and internal career progression plan upon hiring.
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries.
• An IKEA voucher to help you build your own home office.
• …and much more!

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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