IT Systems Operator (Junior) Lisboa

IT Systems Operator (Junior)
Lisboa
Lisboa, Lisboa, Portugal

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Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

As part of the Command Center team, you will be responsible for monitoring the execution of the batch plan and responding to system alerts.

Your role will involve identifying and processing errors based on predefined procedures, ensuring the stability and continuity of operations. You will also interact with various monitoring tools and ticketing systems to maintain service quality and performance.

Key Responsibilities

• Monitor batch job execution and handle errors according to documented procedures.
• Respond to alerts generated by their monitoring tools.
• Perform basic troubleshooting using Unix/Linux commands (log reading, directory navigation, etc. ).
• Escalate incidents appropriately and ensure timely resolution.
• Document incidents and resolutions in ticketing systems (Jira, Service
  Now).
• Collaborate with other IT teams to ensure smooth operations and continuous improvement.
  
  

• At least 1 year of relevant experience
• Basic knowledge of Unix/Linux (log analysis,
  - line navigation).
• Experience with ticketing tools such as Jira and/or Service
  Now.
• Problem-solving mindset with the ability to follow instructions and procedures.
• Knowledge of shell scripting for automation and task optimization.
• English proficiency (written and spoken) is required.
• French is a plus.
  
  

• Experience with TWS (Tivoli Workload Scheduler) or other job scheduling tools.
• Previous experience in a Command Center or IT Operations environment.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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