It Technical Specialist Coimbra

It Technical Specialist
Coimbra
Coimbra, Coimbra, Portugal

col-wide
Job Description:

IT Technical Specialist at OM Digital Solutions Gmb
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IT Technical Specialist

Full Time

Hybrid

Coimbra

With Professional Experience

2/19/25

IT Technical? Specialist

We areseekinga highly skilled IT Technical? Specialist? to join our team and contribute to the continuous improvement of technologies supporting OM Digital Solutions business divisions.

The candidate will play a crucial role in providing support for
-
- day operations at the onsite IT Support Desk, handling
- user and partner requests. Additionally, this position involves designing and implementing Level 1-3 monitoring and escalation systems, ensuring security and infrastructure health, and enhancing customer experience through effective technical documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and manage ticket queues daily to meet
- level commitments.

Follow through and track escalated and active issues, ensuringtimelyresolution to meet or exceed customer expectations.

Manage assets and surplus inventory, including hardware and peripherals.

Demonstrate a deep understanding of Cloud technology and Software as a Service model.

Assistin Service Quality Management and
- process compliance within the operations team and throughout the IT Organization.

Follow andmonitorpolicies and procedures, ensuring correct execution by IT Service providers and technical teams.

Participate in the
-
- end incident management process and support the coordination of necessary actions until resolution.

Assistin the preparation of technical reports related to the service (Service Level Agreement, incidents, among others).

Support improvement actions derived from incidents and improvement proposals with technical teams.

Assiston thepurchaseprocessand distribution of IT equipment.

Helpmaintainan effective service system in the customer service center to ensure efficient operations during working hours.

Collaborate with regional operations, including marketing and sales.

Provide
- related support for IT improvement initiatives.

Work collaboratively in a team environment with IT, Project, and Service Management to gather system implementation requirements.

PREFERRED QUALIFICATIONS:

Specific knowledge of Workplace management tools: Active Directory, Windows & Azure administration, Office 365 Suite, Deployment and Update Tools, ? ITSM? tools, etc.

Provide support for troubleshooting and resolving CDN-related issues

Collaborate with
- functional teams to integrate CDN solutions seamlessly into our
- commerce architecture.

Proficiencywith
- based infrastructure, namely Azure, and AWS.

Proficiencyin M365, Azure, and AWS.

1or more years of technical support experience, providing Level 1 through 3supportfor complex hardware and software issues.

Create andmaintainsystems/services documentation, training programs/materials, and operating manuals.

Experience in improving and automating services to reduce manual work and wait times.

Excellent English oral and written communication skills(C1), with the ability to communicate technical concepts to both technical and
- technical audiences.

Experience working directly with IT and business users.

Ability to present solutions to technical and
- technical individuals.

Business and
- oriented mindsetfocusing on the quality of the service delivered.

Strong
- solving and analytical skills.

Goodknowledge of SQL, combined withwebdevelopmentprogramming skills.

Hands-on experience with
Snowflake, Power BI & Web Analytics tools for creating andmaintainingdashboards.

Familiarity with the ITIL Framework is a plus.

What we offer:

A fast paced and dynamic organization & the opportunity to bring in own creative ideas

Flexible working hours

24 days of holiday time each year

Birthday day off

Health care benefits

Bonus participation

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