IT TECHNICAL SUPPORT TECHNICIAN (ON-SITE) Lisboa

IT TECHNICAL SUPPORT TECHNICIAN (ON-SITE)

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Job Details

• Location: Lisbon, Portugal
• Start Date: December 1, 2025
• Work Model: 100% On-Premises (No Remote Option)
• Language Requirements: Fluent English (C1), Portuguese
• Seniority: 3–6 years of experience
• Sector: Banking / Financial Services

Please send your CVs in English and include all skills and experience that match the opportunity.

About the Role

We are seeking an IT Technical Support Technician to provide
- person,
- site IT support to a
- scale user base (over 12, 000 users) within a corporate environment. This is a hands‑on field support role, requiring strong customer service orientation, excellent communication, and solid technical troubleshooting abilities.

Main Responsibilities

• Deliver in‑person and face‑to‑face IT support in a large enterprise environment.
• Provide remote assistance and on‑desk/field troubleshooting when needed.
• Follow ticket‑based procedures and established IT service workflows.
• Perform warehouse, stock control, logistics, and back‑office tasks related to IT assets.
• Support and troubleshoot end‑user hardware (laptops, docking stations, screens, keyboards, headsets, etc. ).
• Offer L1 support for Cisco video conferencing systems.
• Maintain and apply IT security and cybersecurity best practices within corporate environments.

Required Skills & Qualifications

• Education: Degree or equivalent experience in IT or related field.
• Experience: 3–6 years of hands‑on technical support experience.

Technical Expertise

• Strong understanding of Microsoft Active Directory, Azure, and Intune.
• Skilled in Windows and Office 365 environments.
• Ability to diagnose and resolve network connectivity and hardware/software issues.
• Experience supporting Apple devices (Mac, i
  Phone).
• Familiarity with printers, smart‑pass systems, and audiovisual equipment (Cisco).
• Awareness of IT security and cybersecurity protocols.
• Knowledge of collaboration tools and network fundamentals.

Soft Skills

• Exceptional communication and customer service orientation (mandatory).
• Strong problem‑solving and analytical thinking.
• Team‑oriented, organized, and detail‑driven.
• Ability to multitask effectively in a dynamic environment.
• Professional presentation and interpersonal skills.

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